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Audiobook: Big Thinking For Small Business

Small businesses and start-ups face their own challenges, and Steve Coulson has been there, made the mistakes and found a way to triumph. His straightforward, no-nonsense advice outlines a path to success if you want to grow your business to something bigger and more successful than you could ever have believed possible. This audiobook will show you how to: • Get the correct mindset to allow you to succeed • Set up your marketing in a pragmatic way • Manage opportunities and close new sales • Recruit the right people • Manage the money *This is not a course but a full audiobook. Therefore, there won't be any assessment questions once you have completed all the chapters.*
Course Details
None

Audiobook: Eight Figure Entrepreneur: Scale Up While Living A Balanced, Adventurous And Happy Life

Eight Figure Entrepreneur provides the tools to rapidly strengthen and grow your business while working less. From focussing on personal development and creating a workplace culture that attracts the best to understanding the pillars of growth and maximising capacity while adapting to the market, it’s all underpinned by discovering who you are and what you truly stand for. Read this book to: • Examine your purpose and rebalance your life to create a clear plan for fulfilling your dreams • Understand the personal development mindset and focus that are crucial to eight-figure business success and living a rich and adventurous life • Learn how to win the talent war and develop and retain the superstars to drive your business forwards, giving you the freedom to do what you love • Learn the process to build and leverage assets for massive commercial gain • Become an inspirational leader of multiple purpose-driven enterprises that excite you and everyone in them *This is not a course but a full audiobook. Therefore, there won't be any assessment questions once you have completed all the chapters.*
Course Details
 10 mins
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Audio Course: Appraisal Skills - How to Appraise Challenging Staff Members

This session looks at some top tips on how to handle appraisals with staff members who do not want to be appraised
Course Details
 10 mins

Building High Performing Teams - Taking A Proactive Approach With Team Building

You can either allow your team to evolve itself or you can take a proactive approach to its development. Discover 3 key ways of taking control and making it happen.
Course Details
 7 hrs

Business Writing

Writing at work can be frightening. Many people get blocked when forced to put their thoughts into words, and in our frantic, numbers-driven world, the importance of clear writing is often overlooked. So how can your employees produce writing that attracts readers and builds a loyal following? And how can they feel more confident about their next writing assignment? This course offers tangible tools and techniques to improve writing. Whether it’s a two-line email or a two hundred-page report, the quality, focus, and speed of written communications will increase.
Course Details
 18 mins

Coaching - Coaching Skills 

The Leadership and Management zone takes leaders and managers on a journey from what makes a good leader to growing a high performance team. Do you know the difference between learner and coach-centred behaviours? Do you know when to instruct and when to help learners work out their own solutions? Do you know how to help learners work out their solutions?
Course Details
 32 mins

Coaching - Leader as Coach 

The Leadership and Management zone takes leaders and managers on a journey from what makes a good leader to growing a high performance team. Do you know how to create the conditions for successful coaching? Can you plan a coaching project effectively? Do you know how to choose an appropriate coaching style?
Course Details
 24 mins

Coaching - Using the GROW Model 1 

The Leadership and Management zone takes leaders and managers on a journey from what makes a good leader to growing a high performance team. Do you know how to establish effective goals with the person you're coaching? Can you work with your colleague to creat a set of realistic options to help them develop on the job? Can you help someone commit to a plan to improve?
Course Details
 30 mins

Coaching - Using the GROW Model 2 

The Leadership and Management zone takes leaders and managers on a journey from what makes a good leader to growing a high performance team. Do you know how to maintain momentum throughout a coaching project? Can you help someone overcome limiting beliefs? Can you help acknowledge success and accentuate the positive?
Course Details
 9 hrs

Communication, Influence and Teams

Businesses operate in an age of unprecedented speed and complexity. In this exciting but challenging environment, business people are increasingly busy, stressed, and rushed. Communication, influence, and teamwork are becoming more important, but at the same time increasingly strained. These three skills are indisputably at the very heart of business life, and are essential in achieving clarity of information, effective coordination, and positive and efficient change. With excellent communication, influence, and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your company. This course employs written material, videos, images, and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.
Course Details
 7 hrs

Critical Thinking and Problem Solving

Making better decisions within an organisation is crucial to getting better results. In a complex organisational environment with competing interests and limited resources, effective decision-making can become a significant challenge. This course will help you overcome that challenge. By applying a simple and structured approach to problem solving, new options will become clear, and thinking critically provides the tools to determine the correct solution for any situation. This course introduces you to the principles of 'critical thinking', then teaches you a framework to apply in the workplace.
Course Details
 29 mins

Delegation - Effective Delegation

Delegation is a valuable skill when managing and working with others. To delegate effectively is to hand over responsibility for a task and feel confident that the person you’re delegating to is set up to succeed. This course helps you get the most out of your time and empower those you work with to confidently take on extra responsibilities and opportunities.
Course Details
 4 hrs 30 mins

Developing as a Leader and Manager

Establish yourself as an indispensable leader within your organisation. Bad management is the main reason people leave their jobs: 50% of U.S adults have left a job to "get away from their manager”. Transitioning into a leadership role can be hard, but this 5 hour course provides guidance on how to inspire employees, communicate effectively, and efficiently manage conflict. Grow into a leader that propels your company forward, anticipates change, and identifies innovation opportunities for your business. With training designed by the UK’s top voice on leadership and management, ILM, this video-led Introduction to Leadership course focuses on practical application.
Course Details
 36 mins

Influencing - Communicating to Influence

Communicating to Influence involves more than listening and questioning skills: it also requires you to understand other peoples' body language, build rapport and trust, and communicate your message clearly to others.
Course Details
 41 mins

Influencing - Influencing in Meetings

Meetings can be boring and pointless if not managed well. Effective management of meetings can be an opportunity for you and other participants to generate the kind of change that could take your organisation to the next level.
Course Details
 32 mins

Influencing - Influencing Teams

Influencing in a group or a team is a multi-layered skill. To influence others effectively, you must take into account the preferences and behavioural patterns of not just one individual but everyone on the team, as well as any group dynamics.
Course Details
 44 mins

Influencing - Influencing to Win/Win

Persuade, negotiate, communicate, and manage better with effective influencing skills. Roles are changing: managers need to influence more and command less, working with specialists who have knowledge and ideas that need to be heard. Customers want long-term relationships based on integrity. Do you find it difficult to get your opinions heard and your ideas adopted? Do you know how to plan realistic win/win outcomes? Can you adapt your influencing tactics to the situations and key players you face?
Course Details
 3 hrs

Introduction to Leadership and Management

Maybe your team members aren’t performing optimally. Perhaps you’re trying your best but it feels like you’re just treading water and not inspiring your people. Maybe you are brand new to management and just don’t know where to start. Here’s the good news: people are rarely born great leaders. Good leadership is a skill like any other, and it can be honed over time. Understanding the basic principles behind leadership will allow you to develop your management skills and build a successful team. There’s no better way to start your journey than a course designed by industry experts in leadership and management, ILM.
Course Details
 21 mins

Leadership - Developing Team Trust and Culture

Great teams are built on mutual trust and rapport. Explore the leader’s role in facilitating teamwork, from establishing ground rules and clear goals to promoting trust and managing the team. The accompanying ebook has useful reminders and checklists to use in the workplace on mobile devices or in print form.
Course Details
 37 mins

Leadership - Growing your Team to High Performance 

The Leadership and Management zone takes leaders and managers on a journey from what makes a good leader to growing a high performance team. Did you know that teams develop in a predictable way? As a team leader you can use this team evolution to help your team achieve high performance.
Course Details
 27 mins

Leadership - Improving Group Dynamics 

The Leadership and Management zone takes leaders and managers on a journey from what makes a good leader to growing a high performance team. Do you know how to help every member of your team to make their best contribution, regardless of their seniority or cultural preferences? Can you improve your team's ability to collaborate by improving internal relationships? Can you recognise and find value in the different roles team members fall into?
Course Details
 42 mins

Leadership - Leadership Styles and Qualities 

Can you choose and use a strong leadership style that works for your team for different situations? Do you know what qualities people expect from a leader? Do you have a clear idea of your leadership qualities? Do you know how to develop your leadership areas?
Course Details
 23 mins

Leadership - Setting Goals and Guidelines for High Performance 

Learn how to develop a robust set of ground rules and operating agreements on which to build a strong team culture, and how to set goals that inspire team performance, in this eLearning course. The accompanying eBook or workbook can also be used to create your own team blueprint.
Course Details
 22 mins

Performance Management - Communicating Performance Expectations

Do colleagues know what you expect? Learn how to communicate your expectations positively and clearly. You’ll ensure that you and your colleagues have a shared understanding of objectives, priorities and success criteria.
Course Details
 24 mins

Performance Management - Conducting a Performance Review

Being able to guide your people to achieve high performance and outstanding results differentiates the good from the exceptional manager. Do you know how to get a performance review off to a good start? Can you handle performance issues constructively?Do you know how to praise and recognise good performance?
Course Details
 28 mins

Performance Management - Evaluating Performance

Being able to guide your people to achieve high performance and outstanding results differentiates the good from the exceptional manager. Do you know how to evaluate someone's performance fairly and accurately? Do you know the pros and cons of different evaluation strategies? Can you handle an emotional or negative response to your evaluation?
Course Details
 28 mins

Performance Management - Giving and Receiving Feedback

Being able to guide your people to achieve high performance and outstanding results differentiates the good and exceptional manager. Do you know what impact you have when you deliver feedback? Can you frame feedback constructively? Can you use feedback to develop people and improve performance?
Course Details
 22 mins

Performance Management - Monitoring Performance

Being able to guide your people to achieve high performance and outstanding results differentiates the good and exceptional manager. Do you know how to build a good working relationship that allows you to monitor without micromanaging? Can you change your management style to suit the situation and individual? Do you know how to observe and record useful information that helps you improve performance?
Course Details
 31 mins

Performance Management - Performance Improvement Strategies

How do you encourage someone who exceeds expectations to continue their high performance? Can you motivate and develop someone who is underperforming? Explore different performance improvement strategies and see how to enrich someone’s job, rather than simply enlarge it.
Course Details
 28 mins

Performance Management - Performance Outcomes that Motivate

Learn how to design performance outcomes that motivate rather than de-motivate your team. Target each person’s key motivation and explore the difference between equity and expectancy.
Course Details
 24 mins

Performance Management - Preparing for a Formal Review

Being able to guide your people to achieve high performance and outstanding results differentiates the good from the exceptional manager. Do you find yourself feeling unprepared before a formal review? Do you know what you should do to give your reviews the best possible chance of success?
Course Details
 30 mins

Performance Management - Setting Performance Expectations

Learn how to define acceptable standards of performance and set objectives aligned to those standards. See how to use rewards and recognition to motivate and drive high performance.
Course Details
 34 mins

Performance Management - Solving Performance Problems

Manage your relationships on an adult basis when things get tough and deal with performance issues in a calm, consistent, and systematic way. Learn to respond constructively to denial and emotional responses.
Course Details
 35 mins

Performance Management - Why Manage Performance?

Being able to guide your people to achieve high performance and outstanding results differentiates the good from the exceptional manager. Do you understand the role of managing performance in developing a motivated, high performance workforce? Can you plan how to use a performance management cycle to develop, support, and engage your employees? Can you use performance management to help meet your individual, organisational, and customer goals?
Course Details
 52 mins

Preventing Bribery in Business (Manager)

Discover the impact of bribery on business and society, explore the key terms and elements of the Bribery Act, and learn how to recognise the risks of bribery and avoid unknowingly breaking the law. Do you know what the offences under the Bribery Act are? Do you know their impact on the way you operate in business? Do you know what the penalties for bribery are? Do you know that ignorance is not a defence?
Course Details
 19 mins

Preventing Bribery in Business (Manager's Responsibilities)

This course is for managers who need to understand the six principles underlying our policies to effectively tackle bribery in business. These principles are recommended by the government, but are not prescriptive. We give you the essential information you need to understand them so you can see how they shape the policies developed for our business environment.
Course Details
 42 mins

Preventing Bribery in Business (Overseas)

Discover the impact of bribery on business and society, explore the key terms and elements of the Bribery Act, and learn how to recognise the risks of bribery and avoid unknowingly breaking the law. Do you know what the offences under the Bribery Act are? Do you know their impact on the way you operate in business? Do you know what the penalties for bribery are? Do you know that ignorance is not a defence?
Course Details
 30 mins

Team Dynamics - Leading a Meeting 

Anyone can lead a meeting, but Leading a successful meeting requires more than luck! To achieve a productive and successful meetings, good preparation and planning are required. Learn how to control the flow of information in your meetings, manage your time effectively, and activate full participation from attendees.
Course Details

Manager - Conflict Resolution

Conflict is an inevitable part of work. We've all seen situations where people with different goals and needs have clashed, and we've all witnessed the often intense personal animosity that can result from it. This course is aimed at line managers, sharing best practice around how you should resolve conflict within your team. It will take you no more than 30 minutes to complete.
Course Details

Manager - Bullying and Harassment

This course is aimed at line managers, sharing best practice around how you should deal with bullying and harassment within your team. It will take you no more than 30 minutes to complete.
Course Details

Young People at Work

When employing a young person under the age of 18, whether for work, work experience, or as an apprentice, employers have the same responsibilities for their health, safety and welfare as they do for other employees. This course will help young people and those employing them to understand their responsibilities. This course will take you around 30 minutes to complete all the learning modules. You don’t need to complete them all in one sitting though.
Course Details

Delegation - Effective Delegation

Delegation is a valuable skill when managing and working with others. To delegate effectively is to hand over responsibility for a task and feel confident that the person you’re delegating to is set up to succeed. This course helps you get the most out of your time and empower those you work with to confidently take on extra responsibilities and opportunities.
Course Details